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Shipping policy

Last Updated: April 21, 2025

At twistamals.com (“we,” “us,” or “our”), we strive to deliver your orders quickly and reliably. This Shipping Policy outlines our shipping options, costs, delivery times, and other important information for orders placed on our Website. By placing an order, you agree to the terms of this Shipping Policy.

1. Shipping Options and Costs

We offer the following shipping options for orders placed on twistamals.com:

  • Standard Shipping:
    • Cost: $4.90
    • Estimated Delivery: 3-7 business days
  • Expedited Shipping:
    • Cost: $8.70
    • Estimated Delivery: 2-3 business days
  • Free Shipping:
    • Cost: Free for orders over $50 (based on subtotal before taxes and fees)
    • Estimated Delivery: 4-7 business days

Note: Business days exclude weekends and U.S. federal holidays. Delivery times are estimates and not guaranteed. Actual delivery may vary due to factors such as carrier delays, weather, or other unforeseen circumstances.

2. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: You will receive an email confirmation once your order is placed, followed by a shipping confirmation email with tracking information (if available) once your order ships.

3. Shipping Destinations

  • We currently ship to addresses within the United States (including all 50 states, Puerto Rico, and other U.S. territories).
  • We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time. [Adjust if international shipping is offered.]

4. Shipping Carriers

We partner with trusted carriers such as USPS, UPS, or FedEx to deliver your orders. The carrier used for your order will depend on your selected shipping method and destination. You will receive tracking information (if available) in your shipping confirmation email.

5. Delivery Times

  • Estimated Delivery: Delivery times begin after your order has been processed and handed over to the carrier. For example:
    • Standard Shipping: 3-7 business days after processing.
    • Expedited Shipping: 2-3 business days after processing.
    • Free Shipping: 4-7 business days after processing.
  • Delays: While we strive to meet estimated delivery times, delays may occur due to carrier issues, holidays, weather, or other factors beyond our control. We are not responsible for such delays but will work with you to resolve any issues.

6. Free Shipping Eligibility

  • Free Shipping applies to orders with a subtotal of $50 or more (before taxes, discounts, or additional fees).
  • Free Shipping is automatically applied at checkout for eligible orders.
  • Free Shipping uses our standard delivery method (4-7 business days).
  • If an order qualifies for Free Shipping but you select Expedited Shipping, you will be charged the Expedited Shipping fee ($8.70).

7. Taxes and Fees

  • Shipping costs are calculated at checkout based on your selected shipping method and order total.
  • Additional taxes or customs fees may apply for certain destinations (e.g., Puerto Rico or U.S. territories). You are responsible for any such fees.

8. Address Accuracy

  • Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for delays, lost packages, or additional costs due to incorrect or incomplete addresses.
  • If an order is returned to us due to an undeliverable address, we will contact you to confirm the correct address. You may be responsible for additional shipping costs to resend the order.

9. Lost or Damaged Packages

  • Lost Packages: If your order is lost in transit, please contact us at info@twistamals.com within 30 days of your shipping confirmation. We will work with the carrier to locate your package or provide a replacement or refund, at our discretion.
  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund, subject to our Return Policy [insert link to Return Policy].

10. Order Cancellations and Changes

  • Once an order is placed, it cannot be modified or canceled once processing begins. Please review your order details carefully before submitting.
  • If you need to change your shipping address, contact us at info@twistamals.com as soon as possible. We will do our best to accommodate changes, but updates cannot be guaranteed once the order has shipped.

11. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Email: info@twistamals.com
Mailing Address: Twistamals PO Box 220 Bedias, TX 77831
Phone: (888) 655-5222